This policy applies to subscriptions and clip packs paid by card on the promptogram.app website. Purchases made in the iOS app through the App Store are billed by Apple: their cancellation and refunds follow Apple's rules and section 10 of the Terms of Use.
You can cancel a subscription at any time in your account settings on the website. Cancellation stops future charges. The plan stays active until the end of the period already paid and is then not renewed. Unused clips of a subscription period do not carry over to the next period.
A clip that has been generated successfully is consumable digital content: it is created and delivered to you immediately, and at that moment we pay the AI provider for it. The price of a successfully generated clip is therefore not refundable.
If a generation fails for technical reasons, no clip is deducted: it is returned to your balance automatically.
We refund the full amount:
Write to hi@promptogram.app from the email address of your account and give the date and amount of the payment. We reply within 7 days. An approved refund is made to the card used for payment; how soon the money arrives depends on the payment provider and your bank.
By starting a generation you ask us to begin the service immediately, and you lose the right of withdrawal for clips already created (Terms of Use, section 10.3). A purchase from which no clip has been generated is refunded in full under section 5.
Roman Romanov, sole proprietor (Georgia). Address: Airport Highway 186, Batumi 6000, Georgia. Contact: hi@promptogram.app.